Refund Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns:

• Items must be in the same condition as received: unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required.

How to Start a Return:

• Contact us at  orders@metahemppmoonranger.com to initiate a return.
• Returns must be sent to the address provided for your claim
• Upon accepting your return request, we will provide a return shipping label and instructions for sending your package.
• Items sent without prior return approval will not be accepted.

For any return-related questions, contact us at contact@metahemppmoonranger.com

Damages and Issues:

Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue promptly.

Exceptions / Non-Returnable Items:

We do not accept returns for:

• Perishable goods (e.g., food, flowers, plants).
• Custom or personalized products.
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.
• Sale items or gift cards.

If you have questions about the return eligibility of a specific item, please contact us.

Exchanges:

For faster exchanges, return the unwanted item. Once the return is accepted, place a new order for the desired item.

European Union 14-Day Cooling-Off Period:

For merchandise shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition as received (unworn, unused, with tags, and in the original packaging) and accompanied by a receipt or proof of purchase.

Refunds:

Once we’ve received and inspected your return, we’ll notify you of the refund status. If approved, the refund will be processed to your original payment method within 10 business days.

Please note: Bank or credit card companies may take additional time to process the refund. If it has been more than 15 business days since your refund was approved, please contact us at contact@metahemppmoonranger.com